How to create a workforce that thrives at home

The new normal, whatever it turns out to look like, will include a level of virtual work significantly greater than during pre-pandemic times.

This article aims to help organizations invest wisely in virtual competence by first explaining how it requires developing at least three capabilities in tandem: virtual self-efficacy, virtual social skill, and virtual media skill. We then highlight some concrete actions that managers can take to help ensure that virtual work meets its potential in their organizations.

by: Nicole Haggerty, Zeying Wan, Yinglei Wang