Managing the Distributed Workforce

Software helps companies trim payrolls and improve control over their staff, which today may include telecommuters, flex-shift employees, and overseas workers all putting in hours at different locations.

While ATMs and the Internet have enabled banks and other financial institutions to pare down the size of their staff, employee expenses remain a significant bottom-line burden. Just ask Steve Schreiner, a business analyst at the New Mexico Educators Federal Credit Union in Albuquerque.

For Schreiner, squeezing the maximum efficiency out of the 150 or so tellers who work at the credit union’s 12 branches can make the difference between profitability and a dip into red ink. That’s why he uses workforce management software to guard against overstaffing while ensuring that enough tellers are on hand to cope with the current workload at each branch.

John Edwards,

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