When Bad Things Happen to Good People



In this bonus episode, Eric speaks with an individual living in the Atlanta area who was a victim of identity theft. Their conversation explores how financial fraud gives companies the chance to deliver excellent customer experiences – or terrible ones. Listen and learn what financial institutions, retailers, and the rest of us need to do to get it right.



Bold, Brave & Brainy

The Finance Frontier podcast explores the leading, bleeding and reeling edges of the financial world. Listen on demand to learn what bankers, finance professionals and others are working on as they improve their organizations and strive to deliver the experiences that their customers demand.

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