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The Art of Customer Service, Part II

April 13, 2006/

I found a very good follow-up to my posting called The Art of Customer Service. This is by Doug Hanna, and the entire text plus some other postings about customer service are available here:

http://snipurl.com/p3w5

Full Posting: http://blog.guykawasaki.com/2006/04/the_art_of_cust_1.html

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