Smart phones are rapidly changing the way governments serve citizens — and it’s just the tip of the iceberg.

Three simple tools are revolutionizing the delivery of city services. The phone, the camera and the GPS, now generally contained in the same device, are putting power into the hands of citizens — literally. From Boston to San Jose, Calif., new combinations of technology and process are bringing big changes.

By Stephen Goldsmith

Full Story: http://www.governing.com/column/phone-gps-camera-revolution