News
How to use text analytics to completely measure the customer experience
February 21, 2013 /
Any mass market business intent on delivering a superior customer experience should be developing its text analytics capability for mining complaints, voice of the customer feedback and the notes taken by customer service representatives during customer conversations (that would otherwise sit untouched in the CRM system).
Posted by Jack Springman
Inteneo Systems – Big Data/Business Intelligence Expertise from Big Sky Country http://www.inteneosystems.com 406-531-8119
MATR Supporters (view all)
Posted in:
Sorry, we couldn't find any posts. Please try a different search.