Coping With The Angry Public, 12/14, Helena

2004-12-14 08:30:00

1520 E 6th Helena MT 59601

Contact: Bonnie Shoemaker 444-3985; [email protected]

BUILDING COMMUNICATION SKILLS: COPING WITH THE ANGRY PUBLIC
December 14 Helena
8:30 a.m. to noon
Investment is $85 (Take all six of the Building Communication Skills series for $355, a 30% savings) (discounts for multiple attendees from one organization)
"I don’t a bunch of red tape! I just want this problem solved!” Sound familiar? If you face the public, you often face citizens with complaints. And some of these people are angry – angry enough to say things that make you angry, too. This workshop focuses on dealing successfully with the angry public and handling the stress the encounter may cause.

You may register by:
phone – 444-3985

e-mail – [email protected]

by mail – P.O. Box 200127, Helena, MT 59620-0127

Website – http://discoveringmontana.com/doa/spd/training/pdc/default.asp