Complaints Are Good for Business

Mikkel Svane of Zendesk explains how he grew his cloud-based help desk software startup in the wake of customer complaints. "The best thing a company can do," he tells us, "is embrace its mistakes." You listening, Netflix?

BY Lydia Dishman

Full Story: http://www.fastcompany.com/1787284/zendesk-ceo-mikkel-svane-says-complaining-is-good-for-business?partner=rss&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+fastcompany%2Fheadlines+%28Fast+Company+Headlines%29