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Bozeman, Montana’s Quiq raises $12.5 million from Next Frontier Capital and others to bring bots and messaging to customer service -Career Opportunities

Quiq

Today, Quiq announced it has raised $12.5 million in a series B round of funding led by Foundry Group, with participation from Teamworthy Ventures, Venrock, and Next Frontier Capital. Quiq had raised $6.5 million in a series A round of funding way back in 2016, and with its fresh cash influx it plans to build out its platform to “make it smarter” through AI and bots that “deliver the next generation of conversational commerce,” according to a statement. The company also plans to introduce what it calls the “first messaging-based shopping cart.”

 

Mobile messaging is the cornerstone of communications today — both WhatsApp and Messenger claim well over 1 billion users each, while Twitter claims north of 300 million users. It’s safe to say that most people — under a certain age, at least — would generally prefer to message someone than call them.

As such, businesses have increasingly embraced messaging platforms as a means of connecting with customers — the idea being that people who use such channels to chat with friends will likely use the channels to liaise with companies. Quiq, like others in the space, is setting out to capitalize on this growing push toward messaging in customer service.

 

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