News

Bangalore backlash: Call centers return to U.S.

December 12, 2008/

If you prefer a customer service agent who speaks "American", then computer maker Dell has a deal for you.

Catering to consumers put off by the accents of Bangalore, Manila and other call-center hubs around the globe, Dell will guarantee — for a price — that the person who picks up the phone on a support call will be, as company ads mention in bold text, "based in North America."

By Peter Whoriskey | The Washington Post

Full Story: http://www.chicagotribune.com/business/chi-biz-call-centers-dec11,0,4211759.story

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