10 Ways to Make Your Customer Experience Stand Out

A while back, I wrote about the value of Michael Porter’s Five Forces framework for analyzing the competitive environment, and using every opportunity to highlight and emphasize your relative advantages, whether they be price, features, or bargaining power. But once you start selling products, all of these pale in comparison to the level of customer experience you provide.

Martin Zwilling

Full Story: http://blog.startupprofessionals.com/2012/03/10-ways-to-make-your-customer.html