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With a little help from technology, you can harness the power of social media for customer service
May 11, 2011 /
Not only do people care about customer service received from businesses, but they also care more than they did last year, according to the American Express Global Customer Service Barometer http://www.businesswire.com/news/home/20110503005753/en/Good-Service-Good-Business-American-Consumers-Spend survey released this month.
By Brooke Howell
Full Story: http://smartblogs.com/leadership/2011/05/11/with-a-little-help-from-technology-you-can-harness-the-power/
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