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Are You Receiving Enough Customer Complaints?
March 20, 2008 /
It is said that 91 percent of people do not complain. They prefer to obtain their revenge by not buying from a business that has given them an inferior product or a poor service. They have passive power, and they know it!
The following is a true story — only the name of the business has been changed.
By Jonathan Farrington
Full Story: http://www.crm-daily.com/story.xhtml?story_id=102001X9F2I0
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