Why Artificial Intelligence Needs Some Emotional Intelligence

One of the theoretical advantages of software, artificial intelligence, algorithms, and robots is that they don’t suffer many human foibles. They don’t get sick or tired. They are polite — or rude — to everyone in equal measure. They follow orders.

The reality, of course, is different. Technology is designed by humans in all their frailty. As a result, it is eminently capable of perfect human behavior. Software and algorithms have a hard time distinguishing fact from fiction. They can fall under the influence of people with malign intentions. And they can take good ideas too far.

Daniel Gross

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