What Really Helps Employees to Improve (It’s not Criticism)

“The best managers individualize,” Buckingham explained about his research. “What they’re really doing is looking for every person’s source of strength and then leveraging that intelligently. They don’t fight against who you are.” He views the strengths-based movement as a critical change of direction from the (however well-intentioned) “remedial deficit thinking” that he says has traditionally characterized HR.