Technology troubles set off tantrums, tears and tirades – RightNow Technologies to the Rescue

Jesse Berrett thought he was getting a bargain when he ordered high-speed Internet and phone service from his Internet service provider in September.

What he got instead was customer-support hell.

RightNow Technologies: http://www.rightnow.com/

By Jon Swartz, USA TODAY

Full Story: http://www.usatoday.com/tech/news/2006-11-05-tech-support_x.htm