Report details how states can implement reliable, effective generative AI

The explosive debut of generative AI following the 2022 launch of the popular ChatGPT chatbot catapulted the technology into the public sector’s eyes, and state officials have since explored its potential to streamline workflows and boost productivity.

Over the next few years, generative AI is expected to take over routine government functions — such as program eligibility determination or policy assessments — and improve employee and customer experience, according to a report released this week from the National Association of State Chief Information Officers.

CIOs also anticipate that restrictions against the use of generative AI tools will decline as it becomes more useful for enhancing government processes and functions. Additionally, CIOs reported that states will invest more in data projects to improve the quality and reliability of generative AI initiatives.

By Kaitlyn Levinson