News

Proposed Calif. law prioritizes human customer service agents over AI

July 24, 2026/

AI Artificial

Assembly Bill 1609, authored by Democrat Rick Chavez Zbur, would require companies that earn at least $500 million in revenue annually to make sure that people calling customer service have the option to talk with a human rather than an automated chatbot. 

By Anabel Sosa, Senior California politics reporter


Click here to read the story.

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