Office efficiency: Software links Internet with telephone system

When FranklinCovey’s vice president for information technology was looking for a system that would transmit the West Valley City company’s phone calls over the Internet, he didn’t end up buying a $300,000 office switch.

Instead, Mike Connelly bought some new software from Microsoft.

By Tom Harvey
The Salt Lake Tribune

Full Story: http://www.sltrib.com/business/ci_8030311