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Samuel J. Palmisano, who is departing as I.B.M.’s chief executive, devised four questions that pushed his huge company to stay a step ahead of its rivals.
By STEVE LOHR
Full Story: http://www.nytimes.com/2012/01/01/business/how-samuel-palmisano-of-ibm-stayed-a-step-ahead-unboxed.html?_r=1&hp
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