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CENTURY LINK OUTAGE: NorthWestern Energy provides local customer service phone numbers

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Local customer service numbers for NorthWestern Energy due to CenturyLink’s long distance and toll-free dialing nationwide outage

Butte, Montana – Dec. 27, 2018 — Due to phone service provider CenturyLink’s nationwide outage impacting long distance phone service and toll-free phone number access, NorthWestern Energy has a list of locally-accessible phone numbers.

Customers who cannot reach NorthWestern Energy through the toll free numbers, 888-467-2669 and 800-245-6977, are asked to use phone number listed in their local calling area.


Customers who receive a busy signal or error are asked to try a different number on the list.

Customers can also contact NorthWestern Energy online at From the home page of the website, click the “Contact Us” button and submit an inquiry.

NorthWestern Energy representatives are staffed to respond immediately to emergency and outage notifications.

Thank you for your patience as we work through this issue.


About NorthWestern Energy (NYSE: NWE)

NorthWestern Energy provides electricity and natural gas in the Upper Midwest and Northwest, serving approximately 718,300 customers in Montana, South Dakota and Nebraska. More information on NorthWestern Energy is available on the company’s website at







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An investment of more than $1 billion has allowed NorthWestern Energy to provide more than 60% of its energy from renewable resources, helping it lead the way to a brighter future in Montana.

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