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At Patagonia, exit interviews are rare—but they go deep

Patagonia clothing

exit interviews seem to come in a completely different flavor at Patagonia, a company that boasts of an extremely low turnover rate among its corporate staff, about 4% annually, according to chief human resources officer Dean Carter. “So few people leave that I can look them in the eye and say, ‘Let’s talk,’” Carter said earlier this month in a presentation at the Qualtrics X4 Experience Management Summit in Salt Lake City, adding, “so they all know if they’re going to leave, they have to talk to me.”

 

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