“Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them – without having to ask,” said Transportation Secretary Pete Buttigieg in a statement announcing the new rules.
In an effort to crack down on airlines that charge passengers steep fees to check bags and change flights, the U.S. Department of Transportation has announced new regulations aimed at expanding consumer protections.
One of the final rules announced Wednesday requires airlines to show the full price of travel before passengers pay for their tickets. The other will force airlines to provide prompt cash refunds when flights are canceled or significantly changed.
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