News

AI Threatens Call Center Jobs: Chatbots Expected to Replace Human Workers Within a Year

May 1, 2024/

Tata Consultancy Services (TCS) CEO K Krithivasan predicts that artificial intelligence (AI) will greatly reduce the need for call centers, potentially leading to chatbots replacing human workers within a year. While TCS has not yet seen job reductions due to AI, Krithivasan anticipates multinational clients adopting generative AI, which could drastically impact the customer help center industry.


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