Would You Use Alexa for Banking?
KayCee Murray, SVP of Information Technology at Numerica Credit Union, discusses her experiences leading Numerica into the realm of voice banking through Alexa. KayCee championed the voice banking initiative, a move that earned Numerica a ‘pioneering institution’ designation by the Financial Brand. But like all pioneers, KayCee and her team learned a few things the hard way. Hear about dealing with Amazon, the pros of voice banking, and the journey towards widespread consumer adoption of the new feature.