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Time to Ask Customers Tough Questions
December 17, 2009 /
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Most small business owners and sales managers avoid conversations that could result in negative feedback. But sales guru Scott Messer says unpleasant truths are essential for planning
By Karen E. Klein
Full Story: http://www.businessweek.com/smallbiz/content/dec2009/sb20091210_589383.htm
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Posted in: Funding and Building your Business