Is Your Bank Putting Customers First? Zoot’s Finance Frontier Podcast
The way we think about customer experience has changed dramatically in recent years. For banks with legacy systems to wrangle, adapting to change does not come quickly or easily. In this episode, we’re talking with First Interstate Bank out of Montana, which is a shining example of one bank that is getting it right when it comes to customer experience. Hear from EVP and Chief Banking Officer Renee Newman, and Director of Digital Strategy and Client Experience Josh Botnen about how First Interstate has approached a top down change to customer engagement, and how that comes to life in the field.