IEDC Business Retention And Expansion Course, 5/12-13, Missoula, Montana

IEDC BUSINESS RETENTION and EXPANSION COURSE
and/or the 2009 MONTANA BEAR ROUNDUP!

May 12th – 13th, 2009 in Missoula, Montana

Brought to you by MEDA http://www.medamembers.org, in partnership with PPL Montana http://www.pplmontana.com/ and International Economic Development Council http://www.iedconline.org/

Note: You MUST register from the MEDA website to receive the cost reduction.

The agenda http://www.medamembers.org/breiedc.doc cannot describe the dynamic course that is in store for you. Laith Wardi has sent a behind-the-scenes agenda below.

Register Here! http://www.medamembers.org/regisbremontana.html

Lodging and Training Location: Missoula Hilton Garden Inn, 3720 North Reserve Street, Missoula, MT 59808

Reservations Phone number: (406) 532-5300 Hotel website: http://www.hiltongardeninn.com

Hotel rate: $99 single/double; $84 government rate; Hotel cutoff: April 11, 2009 Hotel Block ID: Montana Economic Developers Association MEDA/IEDC Rooms are going fast!

IEDC Business Retention and Expansion Course

Main Themes and Structure

· Exercise—developing your own program

· Where economic development and business retention are today

· Exercise—identifying the real customer

· Why communities should do retention and expansion work

· Customer relationship management and 1-to-1 database marketing

· Best programs around North America

· Identifying best customers

· Key elements of a best practice program

· Exercise—developing a full-fledged action team

· Red flags

· Key measurements and metrics

· Questionnaire development

· Using business intelligence to satisfy client needs

· Various implementation scenarios (local, regional, state/provincial)

· Program marketing and branding best practices

· Common themes

· Exercise—testing your knowledge

Register today!

Gloria O’Rourke

Montana Economic Development Services

118 E. Seventh St; Suite 2A * Anaconda, MT 59711

Ph: 406.563.5259 Cell: 406.490.0462 Fx: 406.563.5476