Contactless Government Is Booming: 10 Ways to Keep the Momentum Going

Earlier this year, Norton Bonaparte predicted a permanent end to a foundational element of how government leaders and employees engage with constituents. “I talked to a newspaper reporter in March, and I said ‘I don’t think I’ll ever shake your hand again,’” says Bonaparte, city manager of Sanford, Fla. “People talk about going back to normal, but what we’ve experienced will forever change how we’re doing things.”