Local non-profit partners refer candidates to the programme. Shelters to Shutters then screens those candidates before referring them to property management partners around the country. The candidates are then interviewed by property management partners and placed in an available position in their local area. Throughout the transition, the Shelters to Shutters team stay involved. They also follow cases after a transition is successful to support candidates in the long-term.
It has achieved an 87 percent annual employee retention rate for participants and a 93 percent success rate of participants not re-entering homeless services.