Why Artificial Intelligence Needs Some Emotional Intelligence
|April 20, 2017||View for printing|
One of the theoretical advantages of software, artificial intelligence, algorithms, and robots is that they don't suffer many human foibles. They don't get sick or tired. They are polite -- or rude -- to everyone in equal measure. They follow orders.
The reality, of course, is different. Technology is designed by humans in all their frailty. As a result, it is eminently capable of perfect human behavior. Software and algorithms have a hard time distinguishing fact from fiction. They can fall under the influence of people with malign intentions. And they can take good ideas too far.
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