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New Federal Law Protects Consumers' Right to Post Negative Online Reviews

February 2, 2017View for printing

In the digital age, online reviews of a business are often the first place consumers turn to in order to gather information about a business, such as a restaurant, retail store or even a professional service provider.

It is well known that a negative online review may not only impact the reputation of a business, but also its bottom line. For that reason, businesses have sought to control what customers are saying about them by including non-disparagement clauses in their form contracts, such as standard customer agreements and online terms of service.

A non-disparagement clause essentially works to stop consumers from posting negative reviews or comments about products or services they may have purchased by imposing a penalty or fee for such actions.

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