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Student retention: University of Montana's other (other) problem

January 19, 2017View for printing

An increasing number of UM students are dropping out--and for reasons that aren't entirely clear to campus leaders.

In November 2015, University of Montana students in a focus group were asked to rate campus administrative services on a scale from one to five. One participant didn't think the scale went low enough. She couldn't cite a single positive interaction with the school, but did blame administrative delays for hurting her financially. That student, according to a May report, decided the university services rated "probably a 1. Maybe even like a 0.25."

"There seems to be a small amount of incompetence," she said.

By Derek Brouwer

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