Bozeman, Montana based Centricient snags $6.5 million for its customer service messaging management software and it’s hiring

Centricient https://centricient.com/ raised $6.5 million from Venrock http://www.venrock.com and Next Frontier Capital http://www.nextfrontiercapital.com/ , and have lined up a partnership with Helix Business Solutions https://helix.solutions/ , an Oracle Service Cloud system integrator with offices in Dillon and Bozeman.

Centricient is hunting these very large businesses all the way from Bozeman, Mon. Founded by Mike Myer, a former senior employee at RightNow (which was acquired by Oracle and has become their customer service technology), Centricient is looking at providing these messaging management services to some of the largest companies.

"The customer service software sector is a monster," says Venrock managing director Nick Beim, who led the deal in Centricient. "It’s an $5 billion plus market. And the reason is there is a lot to do. It’s not just speaking to a customer… you’ve got an internal organization… call representatives, making sure handling time is appropriate… for SMBs something like ZenDesk is fine, but larger businesses require more support."

by Jonathan Shieber

Full Story: https://techcrunch.com/2016/08/23/centricient-snags-6-5-million-for-its-customer-service-messaging-management-software/

Montana Career Opportunities – Front End Engineers, Senior Software Engineers, Inside Sales, Enterprise Account Managers and more… – Centricient http://www.matr.net/article-73077.html