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All U.S. flights to have e-mail in 2004, executive says
PARIS — E-mail service will be available on all domestic flights in North America before the end of next year, although it will take two to three years for such services to become widespread elsewhere in the world, according to the CEO of Tenzing Communications Inc., which provides technology and services for in-flight messaging.
By James Niccolai, IDG News Service
United Air Lines Inc. announced a deal with Tenzing last week to provide e-mail on about 400 of its North American domestic flights by the end of this year (see story). The service will piggyback on United’s JetConnect service, offered with Verizon Communications Inc., and is priced at $15.98 for up to 2KB of data, and 10 cents for each additional kilobyte.
Seattle-based Tenzing will announce similar deals with other airlines in the coming months, said Alan McGinnis, CEO of the privately held company, who was here for the Paris Air Show last week. All domestic flights in North America will be equipped for e-mail by the end of next year, he said.
"You’ll see a lot of deals along the lines of ‘Tenzing plus Verizon plus blank [airline],’" he said.
Passengers can already send e-mail on some United flights by hooking up their laptops to JetConnect. Sending e-mail that way is prohibitively expensive, however, and JetConnect wasn’t designed for transmitting data, according to McGinnis. JetConnect with Email, the enhanced service being rolled out by United, is supposed to address those issues.
Verizon’s network allows for a data connection speed of 9.6Kbit/sec. in North America, McGinnis said. Tenzing’s main rival is The Boeing Co., whose Connexion by Boeing allows passengers to surf the Web via a high-speed broadband connection as well as to send and receive e-mail. Lufthansa AG said last month that it would equip its fleet of about 80 long-haul aircraft with the service beginning early next year.
Airbus SAS, one of Boeing’s chief rivals, is an investor in Tenzing, along with Cathay Pacific Airways Ltd. and Rockwell Collins Inc., McGinnis said.
He acknowledged that broadband services will dominate the skies eventually, but he argued that Tenzing’s service is currently the best option for cash-starved airlines because the service requires only a software upgrade, meaning it’s relatively cheap to implement. Connexion by Boeing requires airlines to fit their planes with new equipment to provide the broadband connection.
Tenzing hopes to evolve its service to higher speeds over time by piggybacking on top of new, faster communications equipment that it expects will be standard in aircraft in the near future, McGinnis said.
Services outside of North America will likely take longer to implement, he said, because of the time involved in brokering deals, regulatory issues and other concerns.
He downplayed the impact of financial hardships at the airlines that were exacerbated by the Sept. 11, 2001, terrorist attacks on the U.S. and eventually drove United to seek bankruptcy protection. The airlines need a way to retain customers and lure new ones, he said, and services such as e-mail can help them to do that.
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