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At Zappos, Pushing Shoes and a Vision Through Holacracy
July 17, 2015 /
On a sizzling June morning in Las Vegas, 10 Zappos.com employees sat in an air-conditioned conference room decorated with "Star Wars" memorabilia and a mural of Darth Vader. They had gathered for a weekly meeting to discuss new internal software, the sort of routine get-together that keeps corporate America humming.
But like all meetings these days at Zappos, the online merchant best known for its shoes, this one followed a strict format determined by a radical self-management system called Holacracy. The goal of Holacracy is to create a dynamic workplace where everyone has a voice and bureaucracy doesn’t stifle innovation.
By DAVID GELLES
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