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Airbnb Invents a Call Center That Isn’t Hell to Work At
December 17, 2014 /
"In a typical environment, the cubicle is your world and the rest is the company’s world, and they’re very territorial about the cubicles. We wanted to evaporate that territorialism and turn it into a collective place."
By Margaret Rhodes
Full Story: http://www.wired.com/2014/12/airbnb-invents-call-center-isnt-hell-work/
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