Which Government Services Are Citizens Most, Least Satisfied With?

It’s no surprise Americans don’t enjoy sitting in traffic, driving along crumbling roads or stumbling over cracks in sidewalks.

Research firm ETC Institute provided Governing results of a national survey of how citizens feel about local government that highlights just how low citizens rank performance with regard to transportation infrastructure — including public transportation, streets, sidewalks and traffic congestion — compared to other areas of local government.

Only 47 percent of respondents were "satisfied" or "very satisfied" with public transportation, and only 48 percent felt that way about roads and transportation infrastructure. Traffic congestion and general communication infrastructure also received low marks, while "emergency preparedness" fell somewhere in the middle at just over 60 percent. Citizens were most satisfied with their localities’ performance in public safety, including police, fire and ambulance services.

Several factors could explain transportation’s low satisfaction ratings.

By Mike Maciag

Full Story: http://www.governing.com/blogs/by-the-numbers/citizen-satisfaction-surveys-transportation-ranks-lowest.html