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How Acting Like a Tech Entrepreneur Can Improve Government Services

If you want citizens to be happier with your technology, let them tell you what they like.

Can government agencies create better technology by acting a little more like Silicon Valley startups? That’s the idea a handful of cities are running with — one used by some of the nation’s hippest companies — in an effort to build offerings that work better and reach citizens faster.

The thinking goes something like this: Release an admittedly unfinished piece of technology — a new website or maybe a mobile application — to the public, and let them test it and suggest improvements. Then, incorporate those suggestions into the product until it’s considered completely refined. The concept, encapsulated in the 2010 book "The Lean Startup" by tech entrepreneur Eric Ries, is common in the commercial technology industry, where companies routinely release prototype or "beta" versions of new products to test consumer reaction and work out bugs. Now the idea is gaining a surprisingly strong following in government.

Steve Towns

Full Story: http://www.govtech.com/e-government/How-Acting-Like-a-Tech-Entrepreneur-Can-Improve-Government-Services.html

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