Four Reasons You Should Care About Emotional Intelligence

In order to run a business in the service industry, you’ll need a wide skill set to attract and satisfy customers. A single mistake or lapse in people skills can cause a drastic change, turning your reputation from good to bad.

While a variety of factors plays a role in the success of a business, there is one quality that stands out above others – emotional intelligence. If your business is suffering from a lack of individuals with the necessary skills, then focusing on this particular quality can help enhance your chances for success.

by Sara Fletcher

Full Story: http://upandrunning.bplans.com/2012/06/22/emotional-intelligence/

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Daniel Goleman http://danielgoleman.info/ is an internationally known psychologist who lectures frequently to professional groups, business audiences, and on college campuses. As a science journalist Goleman reported on the brain and behavioral sciences for The New York Times for many years. His 1995 book, Emotional Intelligence was on The New York Times bestseller list for a year-and-a-half, with more than 5,000,000 copies in print worldwide in 40 languages, and has been a best seller in many countries. Apart from his books on emotional intelligence, Goleman has written books on topics including self-deception, creativity, transparency, meditation, social and emotional learning, ecoliteracy and the ecological crisis. http://danielgoleman.info/