News

Do You Know What Your Clients Really Want?

The older I get the more interest I have in exploring what motivates people. I want to know why someone gathered all the possessions they did verses simply being shown their vast collection of stuff. I share this because I believe that failing to consider the thought processes and motivations that are driving client decisions and actions can be a tremendous mistake in the practice of law. For clients, the best outcome isn’t always about maximizing the amount of money they’ll receive or minimizing the amount of money they’ll have to pay. Attorneys who fail to understand this are not always fully meeting the needs of their clients and that could be a problem.

by Mark Bassingthwaighte

Full Story: http://www.alps411.com/blog/managing-your-practice—musings-of-a-risk-manager/do-you-know-what-your-clients-really-want

More from ALPS http://alps.cmail5.com/t/ViewEmail/r/9733E68B3378FC0A/AEBBD95B7E5547CE05263A35EB2CBB57

News Catrgory Sponspor:


Dorsey & Whitney - An International business law firm, applying a business perspective to clients' needs in Missoula, Montana and beyond.

Leave a Comment

You must be logged in to post a comment.