Pivotal Situations Oftentimes Seal Some Leaders’ Careers

Leadership advice is easy to find these days: workshops, conferences and private coaching sessions,
often for a hefty price, on how to make the leap from executive to leader.

By CAROL HYMOWITZ Wall St. Journal

Yet those who have proved their ability to inspire rarely say they were guided by formal instruction.
Instead, they point to life experiences that were pivotal in helping them recognize a capacity to make
things happen and to get others behind them.

Many of these people show some qualities of young children: curiosity, boundless energy to put into
practice what they learn, and a willingness to pick themselves up and keep going when they fall.

Jack Kahl, founder and former CEO of Manco, known for its popular Duck brand of duct tape, says
he learned his most crucial leadership lesson from his mother when he was seven years old.

His father had been stricken with tuberculosis, and his mother told her children they would have to
work as a team to keep the family afloat financially and emotionally. Mr. Kahl began delivering
newspapers, learning quickly that if he did his job well and pleased customers, they liked him.

His mother told him and his five siblings to open bank accounts but to leave in only enough money to
keep them open. "She told me to use the money I had to buy a door for our family garage, and told
my brothers and sisters to get other parts," he says. "Together, we all built our garage."

Years later, when he founded Manco, based in Avon, Ohio, Mr. Kahl adapted his mother’s
consensual style rather than what he had learned as a business major at John Carroll University,
Cleveland. "They taught us command-and-control management, and it was all wrong," he says. "A
great leader knows that people must be included in the company’s decision-making process and that
you have to share information with developing leaders rather than hoard it."

Mr. Kahl says his best role model in the business world was Sam Walton, founder of retail giant
Wal-Mart. "When I met him, I thought I had met my mother in a new form," he says. "Sam was the
consummate coach, forever building up his people, telling them, ‘Thank you; that’s a good idea.’ "

Mr. Kahl recalls: "He shared detailed information with all his employees, even part-timers, about how
much Wal-Mart paid for their products and what they sold them for, so everyone felt part of the
game."

He did the same with his employees to foster teamwork and innovation. In 30 years, he built Manco
from a small regional business to an international marketer, and then sold it to Henkel Group, a
German company, in 1998 for $90 million.

Warren Bennis, founding chairman of the Leadership Institute at the University of Southern
California, and Robert Thomas, senior research fellow of Accenture’s Institute for Strategic Change
in Cambridge, Mass., believe all leaders have undergone at least one crucible experience that
unleashed their abilities and taught them who they were.

The two professors studied 43 leaders — half of them 70 or older and half 35 and younger — for their
book "Geeks and Geezers" (Harvard Business School Press) due out next month. Their
transformational experiences varied from being mentored, to climbing a mountain, to losing an
election, but ultimately proved more important than the person’s education, intelligence or birth order.

"Sometimes it is an event, sometimes it is a relationship … sometimes joyous, sometimes tragic … but
it’s always a powerful process of learning and adaption," they write. "It is both an opportunity and a
test."

Bob Rich Jr., president and CEO of Rich Products, a Buffalo maker of food products, says his
crucible experience came right after he graduated from college, when his father gave him the chance
to launch a subsidiary of the family-run company in Canada. "I was 22 years old and at the age when
I was convinced that my father knew very little," he recalls ruefully. "But I soon found out otherwise.
Here I was thrown into the breach with a million-dollar budget and responsibility for building a new
plant, and I knew nothing."

He began seeking his father’s advice, and soon discovered he was a wise business adviser. "We
became very close through that process," he says.

The experience also taught him to be more tolerant and respectful of others and not to make glib
assumptions. Placed so early in his career in a leadership role, he has always sought the counsel of
employees throughout his company, he says.

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