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Use social tech tools, improve business

Explain the concept of crowdsourcing.

It’s the practice of harnessing the Internet "herd" to do work on your behalf. And it’s the next step past outsourcing in that instead of having to negotiate with a specific group to do contract work, you post projects on the Web and let people you do not know, or who might even be anonymous, compete to do the work. Instead of assigning a project to a specific person or group, you post the job on a crowdsourcing site, and workers from around the world will compete to do the work — in many cases in advance and presenting it for input. It will one day soon be larger by volume than outsourcing.

Describe how social technology is changing how companies do business.

Companies have the capability to build distinctive one-to-one relationships with constituents in a financially feasible way at any volume level, and virtually for free. It changes advertising, marketing and customer service radically. Companies’ reputations are built by what people say about them on the social Web. They can no longer hide from poor service or bad products. They also are able to use social technologies to further the concept of virtual teams and remote workers so internal operations will continue to change.

How will crowdsourcing and remote workers change companies’ international operations?

Full Story: http://www.sltrib.com/sltrib/money/51028448-79/social-business-tech-tools.html.csp

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