The Surprising Secret to Breakthrough Customer Service – Turn your employees into expert evangelists

Are your employees product experts? Or do they shrug their shoulders and say, “I just work here?”

Imagine an organization where even the cashiers are wine experts, and employees get significant input into their schedule, to suit their respective needs (school, full time careers, family etc.)

At Everything Wine, in Vancouver, Canada, even the cashiers are wine experts, and other parts of their lives are taken into consideration when developing their schedules. Is this any way to run a company, and be successful? It is, according to Paul Clinton, the founder and CEO of Everything Wine, in Vancouver, B.C.

Simma Lieberman

Full Story: http://www.fastcompany.com/1598020/the-surprising-secret-to-breakthrough-customer-service