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RightNow Adds Social Networking Tracking

May 27, 2009 /

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The MDT Disadvantaged Business Enterprise (DBE) Program encourages and supports the participation of companies owned and controlled by socially and economically disadvantaged individuals in transportation contracts.

Bozeman, Montana-based customer relationship software provider RightNow http://www.rightnow.com/ announced today that the firm has added new capablities to its software, and added monitoring of conversations on Twitter, YouTube, Facebook, MySpace, and LinkedIn. According to the firm, the capabilities–which showed up in its May release of its CRM software–will allow companies follow discussions on social networking site. Those capabilities will allow firms using its software to proactively outreach to customers, automatically create service incidents, or update information on a web site.

Full Story: http://www.techrockies.com/story/0021864.html

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