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A lesson in customer service (why my site was down today)

March 16, 2009 /

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I was out and about today, and got home to find email from a friend telling me my site was down (Thx Livia). Hmmm. Ok. Checked it out, and they’re right.

So I check the dreamhost status site, and there’s nothing for today. Ok, so I contact dreamhost directly. I hear back quickly.

I’m told they suspect there is a script running on my site that used too much memory, shutting down the entire site. I’m sent a reference for how to investigate this myself to figure out what might be the cause.

Meanwhile. My site is still down.

Full Story: http://www.scottberkun.com/blog/2009/a-lesson-in-customer-service-why-my-site-was-down-today/

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