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Starting up: Think like a start-up, even if you are not one
June 19, 2008 /
Fisher’s Document Systems is a 70-year-old "start-up" that embarked on a dramatic two-year transformation. We had a good company, but not a great one. We needed to think like a start-up.
In the process, we improved our customer satisfaction rating from 50 percent to 98 percent and boosted our sales by 33 percent.
How did we do it?
By Chris Taylor – Special to the Idaho Statesman
Full Story: http://www.idahostatesman.com/business/story/419671.html
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Posted in: Funding and Building your Business