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These rules will help companies offer quality customer service
September 13, 2006 /
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Think about the last time you had a negative buying experience. Did a Web site fail to respond to your e-mail? Were you left on hold for an inordinate amount of time when you called a mail-order company. Negative buying experiences are almost always linked to shoddy service. But customer service hasn’t gone the way of the dodo. Providing it isn’t that difficult if you and your employees enact these 10 basic rules:
Full Story: http://sfgate.com/cgi-bin/article.cgi?file=/chronicle/archive/2006/09/13/BUGI0L48S81.DTL
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