There’s No Place Like Home

Web-based concierge service, VIPdesk, uses far-flung employees so successfully that employing a home-based workforce has become integral to how it does business.

At the height of the dotcom frenzy, like many entrepreneurs, I was out on the fund-raising trail. I raised millions to build our company, VIPdesk, the first Web-based concierge service. VIPdesk provides concierge and virtual call center services to over 20 million customers via toll-free numbers, the Web, and e-mail. We are retained by national brand leaders such asMasterCard and OnStar to provide our service as a value-added loyalty benefit. Needless to say, quality standards, technology, and staffing requirements are rigorous and critical.

Faced with the never-ending dilemma of recruiting high caliber employees, we made a radical decision to use large portion our funding to do something very different than our competitors: build a virtual or home-based agent call center.

By: Mary Naylor, CEO and Founder, VIPdesk

Full Story: http://www.inc.com/resources/inc500/2005/articles/20051001/homebased.html