GAO finds most states offshore human services tech support

Most states offshore at least a portion of the IT work needed to operate federal human services programs for food stamps, child support enforcement, family assistance programs and unemployment insurance, according to a new report from the Government Accountability Office.

The GAO found that “some work is performed offshore in the majority of states” for the four state-administered federal aid programs it reviewed—child support enforcement, food stamps, temporary assistance for needy families and unemployment insurance.

Offshoring occurred in one or more programs in 43 of 50 states and the District of Columbia, most frequently in the food stamp and temporary assistance programs, the GAO said.

By Alice Lipowicz
Staff Writer

Full Story: http://www.washingtontechnology.com/news/1_1/state/28295-1.html